## Purpose

Use this template when normal systems or processes are unavailable and the company must operate temporarily using an alternative process.

A workaround should keep the business functioning without creating uncontrolled cybersecurity, data, financial, or operational risk.

## Workaround Information

Workaround ID: ____________________

Incident or disruption: ____________________

Business process affected: ____________________

Business owner: ____________________

Start date/time: ____________________

Expected duration: ____________________

## Normal Process

Describe the normal process that is unavailable:

---

Normal systems used:

---

## Temporary Workaround

Describe the temporary process:

---

Examples:

- Manual order entry
- Telephone customer support
- Temporary paper records
- Alternate payment approval
- Temporary file repository
- Alternate communication channel
- Manual production scheduling

## People Authorized to Use the Workaround

---

## Information Used

What company or customer information will be handled?

---

**Is sensitive information involved?**

- Yes / No

If yes, describe protection:

---

## Security and Control Requirements

**Confirm where applicable:**

- [ ]  Access limited to authorized people.
- [ ]  Sensitive data remains protected.
- [ ]  Personal email is avoided.
- [ ]  Personal cloud storage is avoided.
- [ ]  Payment approvals remain controlled.
- [ ]  Important transactions are recorded.
- [ ]  Temporary passwords or credentials are controlled.
- [ ]  Customer information is protected.
- [ ]  Manual records are stored safely.
- [ ]  Actions can later be reconciled with restored systems.

## New Risks Created

What additional risks does the workaround introduce?

---

Examples:

- Duplicate payments
- Missing records
- Weak access control
- Manual data entry errors
- Sensitive paper documents
- Uncontrolled spreadsheets
- Personal devices
- Delayed approval

## Approval

Workaround approved by: ____________________

Cybersecurity or IT review required: Yes / No

Reviewer: ____________________

Approval date: ____________________

## Reconciliation Plan

When normal systems return, how will temporary records be transferred or reconciled?

---

Owner: ____________________

## End of Workaround

Normal service restored: ____________________

Workaround ended: ____________________

- Temporary accounts removed: Yes / No / N/A

- Temporary files moved or deleted: Yes / No / N/A

- Manual transactions reconciled: Yes / No / N/A

- Temporary access removed: Yes / No / N/A

Outstanding issues: ____________________

Closure approved by: ____________________

## Practical Rule

A workaround should be temporary, controlled, documented, and removed when normal operations return.