Incident Communication Log
Purpose
Use this log to record significant communications made during an incident.
This helps prevent contradictory messages, missed notifications, and uncertainty over what information was communicated.
Incident Information
Incident ID: ____________________
Communications owner: ____________________
Communication Record
Date/time: ____________________
Communication type:
- Internal
- Leadership
- Employee
- Customer
- Vendor
- Insurer
- Legal
- Regulator
- Bank
- Law enforcement
- Media
- Other: ____________________
Recipient: ____________________
Sent by: ____________________
Method:
- Phone
- Secure chat
- Meeting
- Portal
- Letter
- Other: ____________________
Message Summary
Information Disclosed
Approval
Message approved by: ____________________
Legal review required:
- Yes / No
Legal reviewer: ____________________
Follow-Up Required
- Yes / No
Action: ____________________
Owner: ____________________
Due: ____________________
Evidence
Copy/location of communication:
Practical Rule
During an incident, control both the message and the record of who received it.